Service FAQ

1. What does the PARCS service department work on?

PARCS services all brands of ATVs, side-by-sides, tractors, zero-turn and riding mowers, and handheld outdoor power equipment, including Kubota, New Holland, Polaris, Can-Am, Ferris, Toro, Husqvarna, Echo, and Shindaiwa.

2. Do you service brands you don't sell?

Yes. PARCS works on all brands, not just the brands we sell.

3. How do I schedule service?

Call your nearest PARCS location or submit a request through the service form on parcs.com. Polaris owners can also request service online through Polaris RideReady.

4. Which PARCS locations have service departments?

All four PARCS locations have service departments staffed by factory-trained service personnel.

5. Are PARCS technicians factory-trained?

Yes. PARCS service is performed by factory-trained technicians at all four locations.

6. Can PARCS do warranty work on a unit I bought somewhere else?

Yes. As an authorized dealer, PARCS can perform manufacturer warranty repairs on eligible units of the brands we carry, no matter where they were purchased.

7. Does PARCS perform recall repairs?

Yes. PARCS performs manufacturer recall work for the brands we're authorized to sell. Call with your VIN or serial number to check for open recalls.

8. How long does a typical repair take?

General services like oil and filter changes are done while you wait, with no appointment needed. When parts must be ordered to complete a repair, we aim for a 7 to 10 day turnaround.

9. What is your shop labor rate?

Labor rates depend on the type of unit. Every job is quoted before work begins.

10. Is there a diagnostic fee?

Yes. The diagnostic fee is $69 unless otherwise stated.

11. Will I get an estimate before work begins?

Yes. PARCS quotes every job before the work is started.

12. Does PARCS offer pickup and delivery for service?

Yes. PARCS offers service pickup and delivery at $4.00 per loaded mile unless otherwise stated.

13. Does PARCS offer on-site or field service for tractors?

Yes. PARCS offers on-site field service when there is availability on the service schedule.

14. How often should I service my ATV or side-by-side?

Follow the maintenance schedule in your owner's manual, which is based on hours, miles, or months. Machines used in mud, water, or heavy towing may need service more often.

15. Do new ATVs and UTVs need a break-in service?

Many manufacturers recommend a first service after the initial break-in period. Check your owner's manual or ask PARCS service for your model's schedule.

16. Does PARCS offer winterization and storage prep?

Yes. PARCS offers winter service specials, including fuel stabilization and seasonal maintenance. See current specials at parcs.com.

17. Does PARCS do spring mower tune-ups?

Yes. PARCS services zero-turn and riding mowers before mowing season. Spring is our busiest time, so plan ahead.

18. When is the best time to schedule service?

Late fall and winter are the least busy. Spring and early summer are the busiest for mowers and side-by-sides.

19. Does PARCS repair chainsaws, trimmers, and blowers?

Yes. PARCS services handheld equipment from Husqvarna, Echo, Shindaiwa, and other brands.

20. Does PARCS service Kubota and New Holland tractors?

Yes. PARCS provides routine maintenance and repairs on Kubota and New Holland tractors, including engine, hydraulic, and drivetrain work.

21. Does PARCS repair hydraulic systems and hoses?

Yes. PARCS repairs hydraulic systems and makes custom hydraulic hoses while you wait.

22. Can PARCS install accessories I buy?

Yes. The PARCS service department installs accessories such as winches, roofs, windshields, plows, lighting, and doors.

23. Does PARCS mount and balance tires?

PARCS can replace and mount ATV, UTV, and mower tires. Call your location to confirm availability for your size.

24. What's included in pre-delivery setup on new units?

New units are assembled, inspected, and tested by PARCS technicians before delivery, following the manufacturer's pre-delivery checklist.

25. What should I bring when I drop off my machine?

Bring the keys, any special accessory keys, a clear description of the problem, and warranty or purchase paperwork if it's a warranty claim.

26. Do I need an appointment to drop off?

No. No appointment is needed to drop off your machine for service.

27. How do I check on my repair?

Call the service department at the location where you dropped off your unit.

28. Are there storage fees if I don't pick up my machine?

Yes. If a unit is left more than 30 days after the repair is completed, a storage fee of $25 per day applies.

29. What does the factory warranty cover?

Factory warranties cover defects in materials and workmanship. They generally don't cover normal wear items, maintenance, or damage from misuse or accidents. Coverage varies by brand.

30. Will aftermarket parts void my warranty?

Adding aftermarket parts doesn't automatically void your warranty, but failures caused by those parts may not be covered. Ask us before modifying a machine under warranty.

31. What oil should I use?

Use the oil recommended in your owner's manual. PARCS stocks genuine manufacturer oils and fluids for the brands we sell.

32. Does PARCS service diesel emissions systems (DPF/DEF) on tractors?

Yes. PARCS services diesel emissions components on Kubota and New Holland tractors.

33. Does PARCS replace CVT drive belts and clutches?

Yes. PARCS inspects and replaces drive belts and clutch components on ATVs and side-by-sides.

34. Does PARCS diagnose electrical problems?

Yes. PARCS technicians diagnose starting, charging, lighting, and electronic issues using manufacturer diagnostic tools.

35. Does PARCS do engine rebuilds?

Yes. PARCS rebuilds engines when a rebuild is cost-effective for the customer.

36. Does PARCS handle insurance or collision repairs?

Yes. PARCS works with all insurance companies on insurance and collision repairs.

37. Where can I find service specials?

Current service promotions are posted monthly on the Service Promotions page at parcs.com.

38. What is Polaris RideReady?

RideReady is Polaris's online service request system. Polaris owners can use it through parcs.com to request service at PARCS.

39. What are PARCS service department hours?

Service hours at all PARCS locations are Monday through Friday, 9:00 a.m. to 5:00 p.m.

40. Can PARCS inspect a used machine before I buy it from a private seller?

Yes. PARCS performs pre-purchase inspections for a flat charge of one hour of labor.

41. Do I need to register my warranty?

PARCS registers the warranty on new units we sell. If you bought elsewhere, confirm registration with the manufacturer or ask us to check.

42. Does PARCS offer maintenance plans?

Yes. PARCS offers prepaid maintenance plans ranging from 12 to 36 months.

43. Does PARCS sharpen mower blades?

Yes. PARCS sharpens and balances mower blades.

44. Where can I get my lawn mower repaired near Salem or Morgantown, WV?

PARCS Superstores repairs zero-turn and riding mowers of all brands at our Salem and Morgantown locations, including Ferris, Toro, Husqvarna, and Kubota.

45. Where can I get my side-by-side serviced near Morgantown, WV?

PARCS Motorsports Morgantown at 5400 Gateway Drive services Polaris and Can-Am ATVs and side-by-sides.

46. Why does my machine need more service if I ride in mud or water?

Mud and water speed up wear on bearings, belts, and air filters and can contaminate fluids. More frequent inspections prevent bigger repairs.

47. Can I do my own maintenance without voiding my warranty?

Generally yes, as long as you follow the manufacturer's schedule, use correct parts and fluids, and keep records.

48. How do I prepare my equipment for storage?

Stabilize or drain fuel, change the oil, clean the machine, charge or remove the battery, and store it covered in a dry place. PARCS can do this for you.

49. What payment methods does the service department accept?

The PARCS service department accepts cash, checks, credit cards, ACH, and buy now, pay later financing.

50. Why choose PARCS for service?

PARCS has factory-trained service personnel at all four locations, works on all brands, quotes every job up front, and offers while-you-wait general service with no appointment needed.